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How pkraah Handles Your Personal Data

When you open an account with us or make a deposit via JazzCash, Easypaisa, or Raast, we collect only what we need to run your account and process…

Account data onlyJazzCash, Easypaisa, Raast payment recordsNo third-party data sellingAccess requests honouredData retained per policy terms

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What This Policy Covers and Why

pkraah Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

pkraah collects personal information — your name, contact details, and payment method identifiers — when you register or complete a transaction. If you deposit using JazzCash or Easypaisa, we record the transaction reference and wallet identifier only; we do not store your full mobile wallet credentials.

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Raast transfers are logged at the bank-clearing level. We use this data to verify your account, process withdrawals, and handle support requests. We do not share your personal data with unrelated third parties. Where local law in Pakistan requires us to retain records, we follow those
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requirements. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask for deletion, our support team handles these requests directly.

Live Chat Open the chat window from any page on pkraah. Our support team handles data access and correction requests here. Available around the clock for account and privacy questions.

Email Support Send your data request through the contact form on our site. Include your registered account details so we can locate your records and respond to the right account.

In-Account Help Centre Log in on mobile or desktop and open the Help section. From there you can submit a formal data request, track its status, and see our response without leaving the account dashboard.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Our data practices are built around what your account actually needs — no broader collection than that.

Cookie Use

We use cookies to keep your session active across mobile and desktop. Session cookies clear when you close the browser.

Payment Data Storage

JazzCash, Easypaisa, and Raast transaction identifiers are stored in encrypted form.

Data Retention

Account records are kept for as long as your account is active and for a period after closure, as required…

Internal Access Controls

Only staff whose role requires it can view your account data.

Account Security

Your account is protected by password authentication. We recommend a unique password and not sharing your login across devices.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or delete records that are no longer needed.

Common Questions About Our Privacy Policy

These are the questions we hear most often about how pkraah handles account data, payment records, and access rights. If your question is not here, reach us through live chat or the in-account Help section.

We collect your name, contact email, and the mobile number tied to your account. If you deposit via JazzCash or Easypaisa, we also log the wallet transaction reference — not your PIN or full wallet credentials.

We do not sell your personal data to third parties. We may share limited information with payment processors like Raast or Easypaisa strictly to complete your transaction. Any sharing required by local law in Pakistan is handled as legally required.

Open the Help section inside your account, or contact us via live chat or the email contact form. Include your registered account details. We will locate your records and send a summary in line with applicable local regulations.

Yes. Submit a deletion request through live chat or the contact form. We will process it after confirming your identity. Note that some records must be kept for a period after account closure as required under local law.

We store only the transaction reference number and the cleared amount needed to confirm your deposit or withdrawal. Full wallet credentials and PINs are never stored on our side — the payment is handled end-to-end by the payment provider.

Records are kept while your account is active and for a further period after closure as required by applicable Pakistan regulations. Once that period expires, personal data is removed from our active systems.

Contact our support team immediately via live chat, available around the clock. Report what you noticed — unusual login activity, unrecognised transactions — and we will review your account and take appropriate steps without delay.

How pkraah Handles Your Personal Data

How to Reach Us About Your Data

Six Ways We Protect and Manage Your Data

Cookie Use

Payment Data Storage

Data Retention

Internal Access Controls

Account Security

Requesting Changes or Deletion

Common Questions About Our Privacy Policy

01 What personal data does pkraah collect when I register?

02 Does pkraah share my data with third parties?

03 How do I request a copy of the data pkraah holds on me?

04 Can I ask pkraah to delete my account data?

05 How does pkraah handle data from my JazzCash or Easypaisa transactions?

06 How long does pkraah keep my account records?

07 Who do I contact if I think my pkraah account data has been misused?

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