Reference

Our Terms, Your Account Rights

pkraah operates under a clear legal framework so you know exactly where you stand — from how your account data is handled to how disputes are raised.

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pkraah Our Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, data requests, or policy questions, our Pakistan support team handles legal queries through the channels below.

Live Chat Reach our support team directly through the in-app chat. For legal or account-rights queries, select the 'Account & Legal' category so your message routes to the right team without delay.
Email Support Send formal data-access or dispute requests to our support email. Include your registered account details and the nature of your request so we can process it under the correct policy provision.
Help Centre Our Help Centre has dedicated sections on account terms, wallet rules for JazzCash and Easypaisa, and the steps to raise a formal complaint or request account data under our privacy policy.
HOW WE HANDLE THIS

Data, Security and Account Transparency

From the moment you open an account, we apply consistent data-handling and security practices. Here is what that looks like in practice across the areas that matter most.

Data Collection

We collect only what is needed to run your account — registration details, transaction records for JazzCash, Easypaisa, and Raast…

Cookie Policy

Our site uses functional and analytics cookies. You can manage cookie preferences from your browser settings at any time.

Account Security

Account access is protected by password authentication and optional two-step verification.

Data Retention

Transaction and account records are kept for the period required under applicable law.

Who to Contact

For any data-rights request — access, correction, or deletion — contact our support team via email with your account ID.

Requesting Changes

To update personal details or request a data correction, log in and use the account settings page.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data handling, and how our legal terms apply to Pakistan users.

Access depends on local law and is available where local law permits. If you are in an eligible region, you can open an account and use JazzCash, Easypaisa, or Raast for transactions. Check our terms for region-specific eligibility details.

We collect your registration details, contact information, and transaction records tied to your payment method — whether that is JazzCash, Easypaisa, Raast, or a bank transfer. We do not collect data beyond what is needed to operate your account.

Data is retained for the period required by applicable law. After that period and once your account is formally closed, we process deletion requests within the timeline set out in our privacy policy. Contact support to initiate this.

Yes. Send a data-access request to our support email with your account ID. We will confirm receipt and provide the relevant data within the timeframe our policy specifies. Identity verification may be required before we release account records.

Use the 'Account & Legal' category in live chat or send an email to our support address. Include your account ID, the transaction reference if relevant, and a clear description of the issue. We aim to acknowledge formal disputes promptly.

Our terms cover how wallet payments are processed on our platform. The payment provider's own terms also apply to each JazzCash or Easypaisa transaction. Both sets of terms are relevant when a wallet payment is disputed or reversed.

If access is restricted in your area due to local law, our terms set out the process for account suspension and the steps to request a return of any available wallet balance. Contact support for the specific process that applies to your account.

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